About Strata Match
How do you make money if councils don't pay?
Councils pay nothing, ever. The funding model is detailed on the methodology page. The short version: a firm that contributes to operations and a firm that doesn't sit identically in the directory and in match order. No retainers, no paid rank, no featured placements.
Are you owned by a management company?
No. Strata Match is operated by Local Pixel Inc., a BC company with no management-industry ownership. No firm on the site has a stake in it, and the Strata Match team doesn't share council contact data with anyone the council didn't consent to.
Why only BC?
BC has its own statute (the Strata Property Act), its own regulator (BCFSA), and about 35,000 strata corporations. A tool that flattens BC, Ontario, and Alberta ends up useless in all three.
Using the tools
How accurate is the fee calculator?
The calculator returns a range, not a single number, because BC has no public fee survey. Use it to decide whether to investigate your current fee. It can't tell you whether your firm is overcharging.
How do you pick which firms to match me with?
A human reads every submission. Firms are shortlisted on building fit, current availability signals, and recent response-test data. Council may receive a preliminary shortlist first. Capacity is confirmed before any firm receives council contact details. Full logic on the methodology page.
What if I never hear back?
Shouldn't happen. If one business day passes with no reply, email info@stratamatch.ca and the Strata Match team will find your request. A silent no is worse than an honest no.
Scorecard or calculator: what's the difference?
The calculator tells you if your fee is in range. The scorecard tells you if the service is doing the job. Price can be fair and service can still be bad. Most councils run both.
About your strata in general
How many votes to switch management firms?
SPA §39(1): three-quarters of unit entitlement for mid-term termination; majority plus two months' notice at contract expiry. Tenants can't vote; only owners do. Full walkthrough in the 60-day playbook.
How long does a transition take?
Eight to ten weeks, end to end. Two to shortlist, two to sign, up to four for records handoff under SPA §37, then the first onboarding month. Anything under six weeks usually means something got skipped.
What do councils actually pay per unit?
Roughly $35–$60/unit under 50 units, $25–$40 for 50–100, $15–$30 above 100. Smaller buildings pay more per unit because most firms now require a $1,500–$2,000 monthly minimum. Source: cross-provincial Canadian strata budget analysis.
If you run into trouble
Something on this site is wrong.
Email info@stratamatch.ca with the URL and what's off. Corrections get posted with a date, not silently edited. Two business days.
How do I reach a real person?
Email info@stratamatch.ca. A human reads every message, usually within one business day. No ticket queue, no chatbot. Crisis requests get triaged first each morning.