Scorecard · 2 minutes · No email

Should you switch? A specific answer in six questions.

Every council we talk to has the same shape of frustration: a vague sense that something's off, no clean way to describe it to the owners who'd need to vote. The six questions below turn that vague sense into a number. A low number is a signal to move. A high number is a signal to name what's working and protect it.

  • Free Nothing to sign up for. No account required.
  • Anonymous Nothing is submitted. Your answers stay in your browser.
  • Honest A high score tells you to stay. That's half the point.

Rate your current firm

  1. 01 / 06

    Our current manager has been with our building…

    1 · 3+ managers in 3 years5 · 3+ years with the same manager
  2. 02 / 06

    When we email our manager, we get a response…

    1 · Days or weeks later, if at all5 · Inside 24 hours on non-urgent items
  3. 03 / 06

    Our monthly financial package arrives…

    1 · Late, unclear, or with missing line items5 · On time, clean, with a narrative we understand
  4. 04 / 06

    Decisions made at council meetings…

    1 · Get raised again next meeting; nothing happened5 · Close inside the month they were opened
  5. 05 / 06

    Our manager comes to council meetings…

    1 · Cold, reading documents at the table5 · With agenda, prior actions, and a plan
  6. 06 / 06

    Problems in our building…

    1 · We hear about them after owners complain5 · Our manager flags them first, with options
No email required. Takes the conversation from vague to specific in under two minutes.

How the score maps

Acute 6–12
Structural failure. Switching almost always helps. Plan the 60-day transition.
Strained 13–18
Real friction. Benchmark your fees first — it sharpens the case to the owners.
Mixed 19–24
A direct conversation usually fixes more than switching. Name the three weakest scores.
Healthy 25–30
Rare. Your manager is doing the uncommon thing. Tell them, and stay.

The thresholds are calibrated against the pattern of BC councils we've worked with. Low scores cluster around councils that later switched and reported improvement; high scores cluster around councils who renewed contracts and stayed put. Your building may be a counter-example. The scorecard is a starting point, not a verdict.

Taking this to a council meeting? The printable manager scorecard is the same diagnostic as a worksheet you can fill in by hand. Free, no email.